1. Contact Us
Please reach out to us before returning any items. Provide the details of your return, including the reason. We will issue you a return authorisation number along with clear instructions. You cannot send items back without this number.
2. Prepare Your Return
Ensure that your items are securely packaged to prevent any damage during transit. We highly recommend using a reliable postal service, such as Royal Mail Registered Delivery or another signed-for service. Keep your proof of postage, as the return remains your responsibility until it reaches us.
3. Send Your Package To:
HSNF Ltd.
Mylee Customer Returns
Unit 17, Heads of the Valleys Industrial Estate
Gwent, Rhymney, Wales, NP22 5RL
4. Refund Process
Once we receive and verify your return, we will process your refund within 14 working days. In some cases, it may take a little bit longer.
Important Notes:
- We do not accept used, damaged, or worn items. If we receive such items, we will notify you via email, and you will need to arrange their return within 14 days.
- To ensure a smooth return process, please follow the steps outlined above.
If you have any questions, feel free to contact us.